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Cancellations are a difficult affair for both us and prospective customers. We therefore try to approach it with a ‘common sense' attitude. You must be aware that there is a financial implication to cancelling a trip at the last minute as all of our set costs are the same and we only take a maximum of 15 customers. We also pre-book many of the activities undertaken on the day of your trip, all of which are non refundable. If you cancel due to sickness and we are unable to place you on another trip, you can go to the doctors and obtain a medical certificate. We can then issue you with a receipt for the money paid to Simba, all of which can be claimed back from the majority of holiday insurance providers. If we decide to cancel due to bad weather, we will have done so taking into consideration the groups safety and that of the vessel as well as predicted weather forecasts and satellite images.
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(c)
2011 by Simba Sea Trips Co., Ltd.
all rights reserved
*If we cancel due to bad weather and we can not find another date you wish to go on, we will then return the money, via PayPal, the day your trip was cancelled.
*In the event that you are a 'no-show' on the morning of your trip, for whatever reason, the full balance of your trip is due. A driver will be sent to your hotel to pick this up.
*If you have booked a group of guests and one or more does not show on the morning of the trip, the person who booked the trip will be required to pay the full balance.
So, please take note of the cancellation policy before booking a Simba Sea Trip. Thank you - The Simba Team
We have outlined our ‘Deposit Policy' for your piece of mind. Most deposit are made either via PayPal or bank transfer. We prefer to use PayPal as it is the quickest, safest and easiest method for both us and you. If you have made a deposit via PayPal, we will confirm the amount sent, the date it was sent and the outstanding balance in THB via email. We then hold the deposit in our PayPal account until the day after your trip.All currency conversions are set to the standard rate on the day that you pay your deposit.
To save any conflict over exchange rates, we require that all deposits are sent in Thai Baht (THB), which can be done using PayPal in any country
.Please note - If you wish to make your own way to the Marina on the morning of your Simba trip, we require the full payment at the time of booking.
