Cancellation Policy

Cancellations are a difficult affair for both us and prospective customers. We therefore try to approach it with a ‘common sense' attitude. You must be aware that there is a financial implication to cancelling a trip at the last minute as all of our set costs are the same and we only take a maximum of 15 customers. We also pre-book many of the activities undertaken on the day of your trip, all of which are non refundable. If you cancel due to sickness and we are unable to place you on another trip, you can go to the doctors and obtain a medical certificate. We can then issue you with a receipt for the money paid to Simba, all of which can be claimed back from the majority of holiday insurance providers. If we decide to cancel due to bad weather, we will have done so taking into consideration the groups safety and that of the vessel as well as predicted weather forecasts and satellite images. So please take note of the following cancellation policy before booking a Simba Sea Trip. Thank you. Geoff & Jenny.

1) Cancellations within 7 days of the trip, 50% of the total cost will be charged.

2) Cancellations within 3 days of the trip, 100% of the total cost will be charged.

3) If there is a group booking in which one or more of the group do not cancel within 7 days of the trip, then the above policy still stands.

4) In the case of sickness we will try to move you to an alternative date, but the cancellation policy still stands.

5) If we cancel due to bad weather then you will not be charged. If a deposit has been taken, the money will be refunded if an alternate day can not be agreed upon.

We have outlined our ‘Deposit Policy' for your piece of mind.

Most deposit are made either via PayPal or bank transfer. We prefer to use PayPal as it is the quickest, safest and easiest method for both us and you. If you have made a deposit via PayPal, we will confirm the amount sent, the date it was sent and the outstanding balance in THB via email. We then hold the deposit in our PayPal account until the day after your trip. If we cancel due to bad weather and we can not find another date you wish to go on, we will then return the money, via PayPal, the day your trip was cancelled.

If you have paid via Bank Transfer, the same policy applies.

All currency conversions are set to the standard rate on the day that you pay your deposit.