What is Simba’s policy on cancellations?

30 Jul
2018

What is Simba’s policy on cancellations?

Posted by: admin

Cancellations are a difficult affair for both us and prospective customers. We therefore try to approach it with a ‘common sense’ attitude. You must be aware that there is a significant financial impact on Simba when a customer cancels a tour at late notice we have a high level of fixed costs and we only take a maximum of 16 – 20 adult customers. We also pre-book many of the activities undertaken on the day of your trip, all of which are non refundable to Simba.

If you cancel due to sickness and we are unable to place you on another trip, you can go to the doctors and obtain a medical certificate. We can then issue you with a receipt for the money paid to Simba, all of which can be claimed back from the majority of holiday insurance providers. If we decide to cancel due to bad weather, we will have done so taking into consideration customer safety and that of the vessel as well as predicted weather forecasts and satellite images. In this instance your deposit will be refunded in full if an alternative date cannot be found.

*In the event that you are a ‘no-show’ on the morning of your trip, for whatever reason, the full balance of your trip is due. 

*If you have booked a group of guests and one or more does not show on the morning of the trip, the person who booked the trip will be required to pay the full balance.

Cancellation Policy : Please read.

By advancing your deposit to Simba Sea trips, you therefore agree to be bound by the below terms and conditions.

Cancellations within 5 days of the trip, or a no show (inc missed departure when using own transport) will result in 100% of the total cost being charged. This means you would not only lose the deposit you would be required to pay the balance stated on the confirmation email.

Note – if Simba is able to re-book your seats to other customers you of course will be provided a full refund ASAP.

In the case of sickness we will make every effort to move you to an alternative date however the cancellation policy still stands. As we limit the number of guests on each trip we do get fully booked and a reschedule may not be possible. A refund will be applicable should we be able to re-book your seats to other customers.

If Simba cancel a trip and can not reschedule during your time in Phuket we will refund 100% of all deposits immediately.