FAQs

FAQs

FREQUENTLY ASKED QUESTIONS

We take a maximum of 16 adults per tour, and our average number per tour is 14.

Although the Simba boats are licensed for up to 32 people, it has always been our aim to take few people on the boat to make your trip more personal, comfortable, enjoyable and safer.

At Simba we create a custom pickup schedule for each day to minimise your time en-route to the marina.

Our staff prepare the hotel transfer routes the day before your tour.  You can expect to receive an email detailing the actual pickup time early in the afternoon, the day before your tour.

Hotel Transfer Charges (Not applicable for Private Charters)

 If your pickup location is outside the complimentary mini-van route of Kata, Karon and Patong, Kamala, Surin, Bangtao we need to hire a private car to make the return transfer.  Please check this link to view a map of the free transfer zone. 

https://drive.google.com/open?id=1QnrkU7BKy_TP1ND1C00n9Wk8md-CPYks&usp=sharing

The cost for car is 500 THB baht each way (per car – not per person) and we will organise this for you.

This can be paid on the day of your trip when you pay the balance of the tour costs. We will advise an exact pick-up time the day before the tour.

AT TIME OF BOOKING/ DEPOSIT

A deposit is required to confirm your booking. Our payment gateway is Paypal.  If you do not have a Paypal account please proceed with the payment process, and you will see an option to pay by credit card also.

In case of a private charter booking, please note your booking is not guaranteed until payment of the deposit has been received.

If you are from Turkey, Paypal payment will not be possible.  Please email us directly to arrange an alternate deposit method.

 

BEFORE TOUR DEPARTS/PAYMENT OF BALANCE

Visa, Mastercard and Cash on arrival at our office for payment of your balance owing before departure. ( Sorry. No AMEX)

Visa and Mastercard  incur a small additional fee of 1.5%.

There is an ATM located just outside our office if you need to withdraw cash.

 

If you are booked on our Jungle Trip to Khao Sok National Park, please bring cash to pay the balance as there is no credit card facilities in the vehicle.

 

There are no additional costs on a Simba tour. However we do stop at some places where there will be a bar, so if you would like an alcoholic beverage you may purchase one yourself. Tipping is customary but not obligatory around Phuket, so if you would like to show your gratitude for our Thai staff there will be a tip box at the end of the day.

You will also notice at time of payment that we apply a 1.5% Booking Processing Fee.  This recovers only a small portion of our fees for offering our easy to use and convenient booking system and payment methods.

Our website booking page, simbaseatrips.com/booking shows 100% real time seat availability on all of our tours currently scheduled to run.

There can be several reasons you cannot see your desired tour on a particular date such as:

  • The tour is already sold out
  • There may be insufficient demand to run each tour type every day  (this applies to Low Season mostly)
  • Insufficient resources to run that tour with our current tour offerings on that date

If you are able to request far enough in advance, we may be able to schedule a tour for you if it’s not already available.

At short notice, we are generally unable to schedule an additional tour on your preferred date unless your group size is 6 or more for boat tours, or 5 or more for the Khao Sok National Park tour.

This is due to us having minimum required numbers for a tour to take place, as we need some time to sell additional spots on the tour to other guests.

Simba is on Google Maps.  Use this link for navigation.

We are located in the middle of Phuket Island and need to allow at least 30 minutes travel time from most of the west coast beach areas.  If you are staying north of the airport, then please allow 40 minutes.

As most things are provided for you on-board, we ask you to travel as lightly as possible. We suggest that you dress for a day at the beach (bathers, shorts t-shirt and flip flops or sandals). Bring with you a hotel towel, sunscreen, camera and some cash or credit card to pay for the balance of the trip.

Please do not bring big bags on the boat as we simply do not have space to store them.  We can keep your luggage safe at our office throughout the day while you are on tour.

We provide dry bags for your use throughout the day, to keep your electronics and personal items dry thoughout the day.

Snorkels, masks and flippers are provided on the boat.

There are no visible reefs on Phang Nga Bay so unfortunately not. On our Phang Nga and Beyond tour, we look to do an ‘introductory’ snorkel in the afternoon.

The snorkelling is not guaranteed however, it depends on visibility, the weather and the swell.

If you are pregnant it is not advisable to undertake tours on speedboats for medical reasons. Our insurance company will not cover any pregnant women and accordingly, we are not comfortable booking pregnant ladies.

We do often have non-swimmers onboard all the various trips we do. Phang Nga involves more sightseeing, cave exploring and canoeing so it has a little more action for non-swimmers. Yet Phi-Phi also involves sightseeing and stopping at magical island so you can explore from the safety of solid ground! For those adventurous yet maybe weak swimmers, we can provide life jackets, floating noodles and even hold your hand through the whole experience. We also try to select snorkelling spots that are protected and don’t have strong currents.

This is a very difficult question for us to answer, as we do not personally know your health issue and are not doctors. If you have any mobility issues maybe this is not a trip for you, as you will have to climb up and down ladders and on and off the boat. If you have severe medical conditions (back pain etc), please seek your doctor’s advice before booking a trip. Only you can tell whether you are capable of undertaking this trip.

Yes, all our trips are suitable for children (4-12 years) and they will enjoy themselves throughout the day. However, if you have younger children, it can be a very long hot day for them. We also do not have a storage area for prams/strollers etc. Please note we can insure down to 3 months of age only.

Please note, each tour will involve a number of deep water swimming stops and accordingly it is very important that you commit to looking after your child whilst in the water, particularly if they are not confident swimmers. The crew and guide have a responsibility to monitoring all passengers whilst in the water and cannot devote themselves to any one group.

Yes, Simba always has English speaking tour guides onboard.  On request, we have Mandarin speaking guides also, and this would need to be arranged ahead of the tour.

Yes, Simba has limited accident insurance for all registered guests aged between 3 months and 75 years old. Guests over 75 years old guests need to arrange their own insurance cover. For any cover to be valid we MUST have your correct name and age and passport # , for all booked guests in your group.

All of our boats are also commercially insured , and our company also has public liability insurance.

We also have a valid TAT (Tourism Authority of Thailand) license and our tour guides are licensed .

We are not insured for pregnant womenpre-existing back injuries or other medical conditions,and are not comfortable booking them as speed boats can and do bounce around in rough seas. No personal belongings such as cameras and iPhones are covered by our insurance, so please avoid dropping them over board.  Wet bags are provided on board the boats for protection.

The monsoon season in Phuket does bring about stronger winds, bigger swells and a higher chance of rain, but it also means less tourists! Before we undertake any of our trips, whether in the dry or monsoon season, we check the tides, swell chart, satellite images, local weather radar and weather reports. If we feel there is any danger to you, our boat or us we will cancel the trip as early as possible. Simba will cancel a trip if we feel anyone’s safety is compromised.

Because of the exposure to the Indain Ocean sea swells, we assess our Phi Phi tours on a daily basis, and these can be subject to cancellation between May and November.  If this is the case, you have the choice of a full refund, or a switch to a Phang Nga bay tour where the water conditions are generally better.

During May to September  our Phang Nga Bay tours are more protected from the elements and generally has smaller waves and wind effect.

The concept of ‘safety first’ is extremely important to us.

As a general rule, most people do not get seasick on our boats. However if you suffer badly from motion sickness, we do offer you seasickness tablets in the morning. It is advisable to take these at least one hour before the trip if you already have some. If you suffer from severe seasickness, then perhaps reconsider booking a boat tour.

1. Complete the booking form that can be found on the Booking Page or alternatively click on the ‘Book This Tour’ button found on each tour page.

2.  Please fill out all the necessary fields in our booking form as they are needed by our insurance company and the Thai government.

3. A deposit is required to confirm your booking. Our payment gateway is Paypal.  If you do not have a Paypal account please proceed with the payment process, and you will see an option to pay by credit card also.

If you are from Turkey, Paypal payment will not be possible.  Please email us directly to arrange an alternate deposit method.

In case of a private charter booking, please note your booking is not guaranteed until payment of the deposit has been received.

4. We will contact you by email the afternoon before your tour  to confirm room details and pick-up time.

Cancellations are a difficult affair for both us and prospective customers. We therefore try to approach it with a ‘common sense’ attitude. You must be aware that there is a financial implication to cancelling a trip at the last minute as all of our set costs are the same and we only take a maximum of 16 adult customers. We also pre-book many of the activities undertaken on the day of your trip, all of which are non refundable.

If you cancel due to sickness and we are unable to place you on another trip, you can go to the doctors and obtain a medical certificate. We can then issue you with a receipt for the money paid to Simba, all of which can be claimed back from the majority of holiday insurance providers. If we decide to cancel due to bad weather, we will have done so taking into consideration the groups safety and that of the vessel as well as predicted weather forecasts and satellite images. In this instance your deposit will be refunded in full if an alternative date cannot be found.

*In the event that you are a ‘no-show’ on the morning of your trip, for whatever reason, the full balance of your trip is due. 

*If you have booked a group of guests and one or more does not show on the morning of the trip, the person who booked the trip will be required to pay the full balance.

Cancellation Policy : Please read.

By advancing your deposit to Simba Sea trips, you therefore agree to be bound by the below terms and conditions.

Cancellations within 5 days of the trip, or a no show (inc missed departure when using own transport) will result in 100% of the total cost being charged. This means you would not only lose the deposit you would be required to pay the balance stated on the confirmation email.

Note – if Simba is able to re-book your seats to other customers you of course will be provided a full refund ASAP.

In the case of sickness we will make every effort to move you to an alternative date however the cancellation policy still stands. As we limit the number of guests on each trip we do get fully booked and a reschedule may not be possible. A refund will be applicable should we be able to re-book your seats to other customers.

If Simba cancel a trip and can not reschedule during your time in Phuket we will refund 100% of all deposits immediately.